Stone Design Forums

I just upgraded to Create 12.5.1 and suddenly it crashes every time I open it. What has happened. I am running OX X 10.4.5 on a 1.25gh eMac. Can someone help me solve this?. Everything else seems to be working normally.

Bob,

Here is a tip I got from Doctor Mac Direct. It's not Create-specific, but it may help solve other problems that are interfering with your OS X. Create is one of the most stable programs I have every used on any platform, so my guess is the Create is not the problem.

Of, course, always start by trashing the Preference files for program that is misbehaving.

I hope you get it solved!

Here's the tip from Mac doctor Direct:

Do a safe boot

A safe boot is most useful if you are having problems starting up your Mac. It disables certain files on your Mac that may be interfering with a successful startup. When running a Mac from a Safe Boot, you may be unable to connect to your network or use connected FireWire and USB devices -- but at least you will have succeeded in completing a startup.

To do a Safe Boot, start by turning on your Mac. Press and hold the Shift key down immediately after hearing the startup chimes. Continue to hold down the Shift key until the words Safe Boot appear on the blue screen. That's it.

When doing a Safe Boot, the Mac automatically performs disk repairs, similar to what happens when you select Repair Disk from Disk Utility. The advantage here is that you do not have to locate and startup from the Install CD to get this to work. This alone may fix your problem. That's why it pays to restart normally immediately after a Safe Boot. If you can now startup successfully, your problem may be fixed! Otherwise, one of the files that got disabled is the likely cause of the problem.

Be sure to look in Applications/Utilities/Console to see if any error messages are being logged.

Also, you want to make sure you did a clean install:

1. remove Create from the Dock (if you don't, Create on the dock will point to the OLD DELETED Create which might be half deleted in Trash, thus explaining why it wouldn't launch)

2. throw Create into the Trash, empty the trash (it might say something about could not delete CreateDaemon if you had run Create since login)

3. Mount the new disk image, drag Create from the Disk Image to your Applications Folder.

4. Drag that new version from apps to your Dock if you want easy access

Andrew